Return Conditions

• You can request a return within 10 days of receiving the item. If more than 10 days, we will not be able to accept your return request.
  Returned merchandise must be in good condition in its original packaging, and the merchandise itself must not show signs of use or damage.

Returns Process

• Contact Customer Service: Please contact our customer service team: at support@drsaidi.com before returning your item, explaining the reason for your return and providing your order number for verification.
• Submit a request: After customer service confirmation, you will be given return guidelines and need to send the item back to the specified address. Please include your order number and contact information.
• Acceptance of the return: We will accept the merchandise upon receipt. If the merchandise meets the return conditions, we will process your refund or exchange.

Refund Methods

• Refunds will be made in the same manner as you originally paid for your order and will generally be processed within 7 business days after the item has been accepted.
  The refund amount will be less than the shipping charges incurred on the original order.

Special Circumstances

• For customized items or special promotional items, no reason return may not be supported, please check the product information carefully before purchase.

Contact Details

• If you have any questions or need assistance with our return policy, please feel free to contact our customer service team at support@drsaidi.com and we will be happy to assist you.

We want you to be satisfied with your shopping experience and we will do our best to ensure your rights and satisfaction, thank you for your understanding and support!